Tuesday, April 19, 2011

Jax 2.0?


I was so dejected this morning when I got to work and Jax was still dead as a doornail.  I had hoped that miraculously he would be all better today.  I was also upset because I had not received a response from the Apex technical support email I sent yesterday.  BOO!  So, I called customer support this morning, which I HATE doing.  But I'm so glad I did!  The rep I talked to was very nice.  She walked me through some troubleshooting steps, but it was clear Jax was gone for good.  Apparently it was still under the warranty period (YAY!) so she sent me a prepaid UPS label to send him home.  As soon as they get confirmation from UPS that he has shipped, they will send me a bright and shiny, brand-new Body Bugg.  (Double YAY!!)  Additionally, to make up for the down time (which will be all of a week...), they gave me two months credit on my website subscription.  (Triple YAY!)  What a great customer service experience!!  I highly recommend the Body Bugg to anyone for that type of service.  Easy peasy!


I was so flustered with Jax yesterday, that I didn't talk much about my weekend.  We had a great time at the play on Friday!  We are pretty sure that the box office manager thinks we are lesbians, but that's okay.  If we were, we would have good taste!! 

We went ziplining on Sunday!  Climbing the stairs to the top of the first tower and going off were the scariest parts.  Once I was on the line, it was nothing but fun.  It was quite windy so BFF got a little seasick, but all in all, it was a good experience.  I feel sure I will do it again sometime.  If I ever get around to having my nephew come down to visit, I think he would enjoy it.


I got my plane ticket for Chicago today!!  I get in on Thursday and I'm hoping to meet some family for dinner.  I leave Sunday around 1:30pm.  I can't wait to meet you all.  I'm beyond excited!!


My appointment is this evening.  I'm eager to try it, but I can't lie...I'm nervous!!  I will let you all know how it goes.

Positive Affirmations (Little notes of happines to myself.)

I'm glad that you went into the consignment shop this weekend and actually tried things on.  I know how nervous that makes you, especially when you are by yourself.  I'm SO happy that you didn't have to worry about weight restrictions on the ziplilne.  Woohoo!  That is a super big deal and something you are now past.

Hugs all!


Debi said...

Are they gonna give you one of the new Buggs that you can check on your phone? :)

Stephanie M. said...

WOW. That's some seriously good customer service! I have been considering getting one and as soon as I see a sale, I'm going for it. Very awesome!

kagead said...

Ziplining always looks so cool! I am so afraid of heights that I can't imagine ever doing it- regardless of my weight!

Don't be nervous about the bikini wax. It isn't the most fun "spa" treatment one can get, but it really isn't that bad. You might want to take an Advil or Tylenol about an hour before you go since this is your first one.

Can't wait to meet you in Chicago!

Drazil said...

Wee-freaking-hoo!!! Chicago - I'm gonna squeeze you to death. When I at first didn't know who Jax was I was freaking out thinking someone died. Whew.

FitBy40 said...

Everyone's talking about Chicago already and it seems so far away to me! I guess because I live here and don't have to worry about air fare, that's why I haven't given it much thought.
Great job on all these wonderful accomplishments!

Sam said...

That is great customer service :o)

I like your follow through on the wax job; I have thought about it, but I am thinking that will be something for when I get closer to goal. I could just not invision letting a stranger anywere near there at the moment :p

tagyourit said...

I am glad it was still covered. How much is the subscription? I am looking into them but want to know all the cost up front.